All enquiries are monitored during business hours only,
Monday to Friday 8am-4:30pm.
Our EZY Q online store remains open, we are authorised workers and exempt from work restrictions under the sector of "Manufacturing". Our team will continue to ship out any orders received. Please allow 1-3 business days for standard orders to be dispatched.
** FREE SHIPPING AUSTRALIA WIDE** Shipping timeframes can be found on our shipping information page.
Given the increased demands across the transport industry as a result of millions of households/workplaces being placed into lock down across the country, we are seeing delays across all courier networks as they manage higher than expected parcel volumes, combined with Covid cases and temporary site closures, in addition to border closures, staff and driver shortages especially in and around the Sydney depots (where we are located and shipping from). Please allow an additional 5-7 business days on top of your estimated delivery time before contacting us for updates on tracking.
Can I pick up my order?
No, we have removed this option from the website temporarily due to the Sydney Covid outbreak/lockdown.
Can you make me a custom sized fire pit or modify the EZY Q fire pit designs?
We manufacture our fire pits in large production runs and only make them as per the sizes and types of steel shown on the website. We do not modify any features on our fire pits such as making them taller or larger in size or to your personal requirements. We also do not make fire pits in different steels, custom sized plates, grills or accessories. We only sell our items as they are shown on the website - the only customisation we offer is the text on the end plates.
Also, please check out our FAQ's page as they may answer your question 😃