Contact Us

 All enquiries are monitored during business hours only, 

Monday to Friday 8am-4:30pm.

 

** FREE SHIPPING AUSTRALIA WIDE** Shipping timeframes can be found on our shipping information page. 

 

Given the increased demands across the transport industry as a result of millions of households/workplaces being placed into lock down across the country, we are seeing delays across all courier networks as they manage higher than expected parcel volumes, combined with Covid cases and temporary site closures, in addition to border closures, staff and driver shortages especially in and around the Sydney depots (where we are located and shipping from). Please allow an additional 5 business days on top of your estimated delivery time before contacting us for updates on tracking.

 

 

Can I pick up my order?
No, we have removed this option from the website temporarily due to the current pandemic. 

 

Why doesn't EZY Q have a phone number I can call?
We are online store only and any enquires can be directed through the contact form for a response in less than 8 hours. We have tried to include every possible question on our product descriptions and in the FAQs. 

 

Also, please check out our FAQ's page as they may answer your question 😃