Contact Us

 All enquiries are monitored during business hours only, 

Monday to Friday 8am-4:30pm.

 

As of the 28.7.21: Our EZY Q online store remains open, we are authorised workers and exempt from work restrictions under the sector of "Manufacturing". Our team will continue to ship out any orders received. Please allow 1-3 business days for standard orders to be dispatched.

Please allow an additional 5 business days on top of your estimated delivery time, as due to the Sydney COVID outbreak, shipping networks may be experiencing delays. Delays are expected due to an increase in the freight volumes in and out of Sydney (where we are located), and the need for couriers and freight depot staff to adhere to COVID-safe protocols such as restricted numbers in their warehouses. 

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Do you have a store I can visit?

We do not have a showroom where you can view our products prior to purchase. We are an online store only, so we do not have any distributors or other stores across Australia.

Can I pick up my order?
No, we have removed this option from the website temporarily due to the Sydney Covid outbreak/lockdown. 

 

Can you make me a custom sized fire pit or modify the EZY Q fire pit designs?
We manufacture our fire pits in large production runs and only make them as per the sizes and types of steel shown on the website. We do not modify any features on our fire pits such as making them taller or larger in size or to your personal requirements. We also do not make fire pits in different steels, custom sized plates, grills or accessories. We only sell our items as they are shown on the website - the only customisation we offer is the text on the end plates.

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Also, please check out our FAQ's page as they may answer your question 😃