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FAQs
Here are a few answers to some of the most common queries our valued customers have;
Should I buy 3mm or 5mm Thick?
If weight isn't a concern, we recommend opting for 5mm over 3mm. Our 5mm models are better suited for handling higher temperatures over extended periods. While 3mm may warp during use, it typically returns to its original shape once cooled. However, if long-term warping is a concern, 5mm is the better choice.
Should I buy Mild Steel or Stainless Steel?
This comes down to personal preference, and both options are available in our store. Simply put, stainless steel is more resistant to rust, making it more durable, whereas mild steel will rust over time. For more details, check out the FAQ below on ferritic stainless steel.
What is Ferritic Stainless Steel?
After extensive research and testing, we’ve chosen ferritic stainless steel for our fire pits and grills. It strikes a balance between the more common 304 stainless steel and mild steel. Ferritic stainless steel contains chromium, unlike mild steel which provides significantly better corrosion resistance—250 times better in fact! However, it has a lower chromium and nickel content compared to 304 stainless steel, which makes it slightly less corrosion-resistant than the more expensive 304 and 316 grades.
We’ve tested both 304 and 316 stainless steels and found that, due to their lower carbon content, they do not distribute heat as evenly and are more prone to warping under high temperatures. In contrast, ferritic stainless steel has a higher carbon content, offering better heat distribution and greater resistance to warping.
In summary, ferritic stainless steel offers excellent thermal conductivity and performs exceptionally well at high temperatures, making it ideal for fire pits and grills. It combines the heat conductivity and strength of mild steel with the rust resistance and low maintenance of 304 stainless steel. We recommend oiling the steel before use to create an even stronger rust barrier. Please note that ferritic stainless steel will discolor from heat and weathering. Most corrosive environments will cause it to develop a light surface patina, which, unlike rust, does not affect its performance. In fact, this patina actually provides an additional protective layer, preventing further corrosion.
Why are some items discounted or marked as downgrade?
These fire pits and grill plates are discounted due to surface markings and imperfections, or deep scratches. They were rejected during quality control and cannot be sold at full price. However, these flaws do not impact the functionality of the grill plate or fire pit; they are purely cosmetic. Please refer to the product photos on the listings for examples. Stock is limited!
Can I pick up my order?
As we are an online store only, we do not offer in-store pickups. All orders are processed and shipped directly to your address.
Do you have a store I can visit?
We do not have a showroom where you can view our products prior to purchase. We are an online store only, so we do not have any distributors or other stores across Australia.
Where are you located?
We have a factory located in Sydney, Australia where we manufacture all of our fire pits.
Do you do promotional firepits? Can I buy in bulk or stock your products?
We are currently not taking bulk orders for fire pits, and are not offering our products to other stockists.
Do you have any discount codes or a sale coming up?
We don't offer discounts or have sale days, we believe our product already offers more value for your money and it would be unfair to our other customers if we make an exception. We are not associated with any other website offering discount codes. If you are looking for a bargain, check out our discounted stock range on the website.
Why is the 600 long grill narrower than the 500?
The 5mm thick, 600mm long bundles come in at just under 22kgs which is the maximum weight most of our couriers will take for a parcel. We decided to make the grill narrower to keep the overall weight below this limit so we can ship the fire pit & grills all in one package. This also means it is more cost-effective.
If you want a wider grill for the 5mm 600 long fire pit we suggest you buy the items separately and you can include a 500 long grill (which has the wider cooking space) for the 600 long fire pit, please note that the grill will be 10cms shorter than the fire pit.
Can you make me a custom sized fire pit or modify the EZY Q fire pit designs?
We manufacture our fire pits in large production runs and only offer the sizes and types of steel available on our website. We do not modify features, such as adjusting the height, size, or other specifications to meet personal requirements. Additionally, we do not create custom-sized plates, grills, or accessories, nor do we offer fire pits in different steels. All our products are sold as shown on our website.
Why doesn't EZY Q have a phone number I can call?
We are online store only and any enquires can be directed through the contact form for a response in less than 12 hours. We have tried to include every possible question on our product descriptions and in the FAQs.
Do you ship internationally?
No, we are located in and only ship to Australia.
What payment methods do you accept?
We accept credit cards, PayPal, Google Pay, Apple Pay, and Afterpay.
How do I care for my fire pit?
MILD STEEL FIRE PITS - We recommend that you keep all your mild steel parts coated in cooking oil to prevent rusting. If you need to clean any parts, it is best to dry the water completely from the surface so it doesn't cause any rust, and its a good idea to just re-apply a light coat of oil. Stainless steel components are fairly easy to care for as they have more corrosion resistance. To keep the S/S fire pit parts in the best condition, we recommend you coat them with a bit of cooking oil every few uses to increase the protective barrier against corrosion. For best results on all fire pits, all parts should be stored dry and out of the elements.
STAINLESS STEEL FIRE PITS - These have 250 times more resistance to corrosion than mild steel fire pits, however the surface can develop a light patina if its left out in the elements. To keep your fire pit in the best condition, we recommend oiling the fire pit parts prior to use to create a more corrosion resistant barrier on the surface. If it does develop a rust-like appearance (patina), use a stainless steel brush to buff the surface. This is a form of corrosion only on the surface of the steel - it isn't destructive to the stainless steel, it actually acts as a protective layer that prevents deep, damaging rust from occurring. The chromium in the stainless steel is what helps develop this protective layer, where mild steel (which has no chromium) has its surface actually broken down or eaten away by rust. After buffing the surface, apply or re-apply oil to help prevent more corrosion/patina from developing.
How do I care for my weber plate or fire pit hot plate/grill?
We do recommend that you lightly coat the grill with cooking oil and place over the heat for a couple of minutes to quickly season the plate before you use it. This burns off any impurities, improves its non-stick surface, and increases the protective barrier against any corrosion. Wipe off any residue with paper towel – please wear heat protective gloves for this - and you can start cooking.
To clean it after use, scrape off any remaining food while it is still hot. If it needs a more thorough clean, you can pour a small amount of water onto the hot surface and buff it with a cleaning sponge. CLEANING IT THIS WAY MEANS THE WATER WILL BOIL AND BE VERY HOT – PLEASE USE GLOVES THAT PROTECT AGAINST HEAT & STEAM. Dry the plate before storing it away. Our weber plates and grills are not dishwasher safe.
What is the best fuel to use for my fire?
We have found that charcoal and heat beads are best for cooking and for spit roasts. For a good fire, we recommend using wood.
What steel do you use?
Our mild steel is from either BlueScope AU or NZ mills. Our stainless steel is sourced from Taiwan or South Africa - unfortunately Australia does not have domestic stainless steel mills; instead, stainless steel products have to be imported from international manufacturers.
Can I purchase replacement parts?
Yes, we have some replacement accessories such as grills and ash trays available in our 'Accessories' collection, however if you need end or side panels that aren't on the website, please contact us as we are happy to organise some new parts for you.