FAQs

Here are a few answers to some of the most common queries our valued customers have; 

Should I buy 3mm or 5mm?
If weight is not an issue, we recommend 5mm over 3mm as our 5mm can handle higher temperatures better for extended periods of time. 3mm will warp when in use, but usually returns to its original state once cooled. If you are worried about long term warping we recommend choosing 5mm.

Why are some items downgrade/discounted/seconds?

These fire pits & grill plates are discounted/downgrade/seconds as they have surface markings, imperfections and/or deep scratching. The pieces have been rejected during quality control and can’t be sold at full price. This does not affect the usability of the grill plate or fire pit, it is only visually flawed. Please see the product photos for some examples on the listings.  Limited stock available!


Where are you located?
We have a factory located in Sydney, Australia where we manufacture all of our fire pits.


Do you have a store I can visit?
We do not have a showroom where you can view our products prior to purchase. We are an online store only, so we do not have any distributors or other stores across Australia. We offer pick up from our warehouse, this option can be selected at the checkout.


Why is the 600 long grill narrower than the 500?
The 5mm thick, 600mm long bundles come in at just under 22kgs which is the maximum weight most of our couriers will take for a parcel. We decided to make the grill narrower to keep the overall weight below this limit so we can ship the fire pit & grills all in one package. This also means it is more cost-effective. 
If you want a wider grill for the 5mm 600 long fire pit we suggest you buy the items separately and you can include a 500 long grill (which has the wider cooking space) for the 600 long fire pit, please note that the grill will be 10cms shorter than the fire pit.  

Can you make me a custom sized fire pit or modify the EZY Q fire pit designs?
We manufacture our fire pits in large production runs and only make them as per the sizes and types of steel shown on the website. We do not modify any features on our fire pits such as making them taller or larger in size or to your personal requirements. We also do not make fire pits in different steels, custom sized plates, grills or accessories. We only sell our items as they are shown on our website and the only customisation we offer is the text on the end plates.

Why doesn't EZY Q have a phone number I can call?
We are online store only and any enquires can be directed through the contact form for a response in less than 12 hours. We have tried to include every possible question on our product descriptions and in the FAQs.

Do you ship internationally?
No, we are located in and only ship to Australia.

What payment methods do you accept?
We accept credit cards, PayPal, Google Pay, Apple Pay, Afterpay and Zip Pay.

How do I care for my fire pit?
MILD STEEL FIRE PITS - We recommend that you keep all your mild steel parts coated in cooking oil to prevent rusting. If you need to clean any parts, it is best to dry the water completely from the surface so it doesn't cause any rust, and its a good idea to just re-apply a light coat of oil. Stainless steel components are fairly easy to care for as they have more corrosion resistance. To keep the S/S fire pit parts in the best condition, we recommend you coat them with a bit of cooking oil every few uses to increase the protective barrier against corrosion. For best results on all fire pits, all parts should be stored dry and out of the elements.
STAINLESS STEEL FIRE PITS - These have 200 times more resistance to corrosion than mild steel fire pits, however the surface can develop a light patina if its left out in the elements. To keep your fire pit in the best condition, we recommend oiling the fire pit parts prior to use to create a more corrosion resistant barrier on the surface. If it does develop a rust-like appearance (patina), use a stainless steel brush to buff the surface. This is a form of corrosion only on the surface of the steel - it isn't destructive to the stainless steel, it actually acts as a protective layer that prevents deep, damaging rust from occurring. The chromium in the stainless steel is what helps develop this protective layer, where mild steel (which has no chromium) has its surface actually broken down or eaten away by rust. After buffing the surface, apply or re-apply oil to help prevent more corrosion/patina from developing.

How do I care for my weber plate or fire pit hot plate/grill? 
We do recommend that you lightly coat the grill with cooking oil and place over the heat for a couple of minutes to quickly season the plate before you use it. This burns off any impurities, improves its non-stick surface, and increases the protective barrier against any corrosion. Wipe off any residue with paper towel – please wear heat protective gloves for this - and you can start cooking.
To clean it after use, scrape off any remaining food while it is still hot. If it needs a more thorough clean, you can pour a small amount of water onto the hot surface and buff it with a cleaning sponge. CLEANING IT THIS WAY MEANS THE WATER WILL BOIL AND BE VERY HOT – PLEASE USE GLOVES THAT PROTECT AGAINST HEAT & STEAM. Dry the plate before storing it away. 

What is the best fuel to use for my fire?
We have found that charcoal and heat beads are best for cooking and for spit roasts. For a good fire, we recommend using wood.

What steel do you use?
Our mild steel is from either BlueScope AU or NZ mills. Our stainless steel is sourced from Taiwan or South Africa. 

What is Ferritic Stainless Steel?
After much research and testing, we have chosen to make our fire pits and grills from ferritic stainless steel. It is almost a cross between the more common 304 stainless steel and mild steel. It has a higher chromium content than mild steel, making it superior in the way of corrosion resistance, in fact it has 250 times greater corrosion resistance than mild steel. However, in comparison to 304 stainless steel, ferritic stainless steel contains a lower percentage of chromium and nickel, making it a little less corrosion resistant than the more expensive 304 or 316 grades of stainless steel. We have previously tested both 304 and 316 stainless steel, and have found that due to their lower carbon content, they are inferior in regard to even heat distribution and are more prone to warp under high heat. We later looked into other options which led us to ferritic stainless, which has a higher carbon content which means it distributes heat much more evenly and is less likely to warp.
In a nutshell, our ferritic stainless steel has good thermal conductivity and performs much better at high temperatures than 304 or 316 stainless steel, making it a great option for fire pits and grills. It combines the better heat conductivity and strength at high temperatures like the mild steel, and the lower maintenance, more rust resistant properties of the 304 stainless steel. We do recommend that you oil these before use to create an even stronger barrier against rust. Please note that the ferritic stainless steel will discolour from heat and weathering. Most corrosive environments will cause the ferritic S/S to form a light surface patina, which unlike rust does not affect its lifetime performance. In fact the patina actually creates another protective layer on the steel impeding further corrosion from taking place.


Can I purchase replacement parts?
Yes we have some replacement accessories such as grills and ash trays available in our 'Accessories' collection, however if you need end or side panels that aren't on the website, please contact us as we are happy to organise some new parts for you.

 

If you have any further questions please don't hesitate to contact us > info@ezyq.com.au

[Flat Pack Fire Pit] - EZY Q