FAQs

Here are a few answers to some of the most common queries our valued customers have;

Where are you located?

We have a factory located in Sydney, Australia where we manufacture all of our fire pits, BBQs and accessories.

Do you have a store I can visit?

We do not have a showroom where you can view our products prior to purchase. We are an online store only, so we do not have any distributors or other stores across Australia.

What payment methods do you accept?

We accept credit cards, PayPal, Google Pay, and Apple Pay.

How do I care for my fire pit?

We recommend that you keep all your mild steel parts coated in cooking oil to prevent rusting. You can clean the grill in soapy water, but it is best to dry the water completely from the surface so it doesn't cause any rust, and its a good idea to just re-apply a light coat of oil. Stainless steel components are fairly easy to care for as they shouldn't rust, and these you can just clean with warm, soapy water and dry it before you store it away. 

What is the best fuel to use for my fire?

We have found that charcoal and heat beads are best for cooking and for spit roasts. For a good fire, we recommend using wood.

What steel do you use?

We manufacture our products locally from good quality Australian BlueScope TRU-SPEC mild steel.

Can I purchase replacement parts?

Yes we have some replacement accessories such as grills and ash trays available in our 'Accessories' collection, however if you need end or side panels that aren't on the website, please contact us as we are happy to organise some new parts for you.

 

If you have any further questions please don't hesitate to contact us > ezyqaustralia@gmail.com

[Flat Pack Fire Pit] - EZY Q