FAQs

Here are a few answers to some of the most common queries our valued customers have;
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Should I buy a 3mm or 5mm fire pit?
If weight is not an issue, we recommend 5mm over 3mm as our 5mm pits handle higher temperatures for extended periods of time. 
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Where are you located?
We have a factory located in Sydney, Australia where we manufacture all of our fire pits.
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Do you have a store I can visit?
We do not have a showroom where you can view our products prior to purchase. We are an online store only, so we do not have any distributors or other stores across Australia. We offer pick up from our warehouse, this option can be selected at the checkout.
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What payment methods do you accept?
We accept credit cards, PayPal, Google Pay, Apple Pay, Afterpay and Zip Pay.
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How do I care for my fire pit?
We recommend that you keep all your mild steel parts coated in cooking oil to prevent rusting. If you need to clean any parts, it is best to dry the water completely from the surface so it doesn't cause any rust, and its a good idea to just re-apply a light coat of oil. Stainless steel components are fairly easy to care for as they have more corrosion resistance. For S/S hot plates, coat them with cooking oil and place them over the heat to lightly season them. To keep the S/S fire pit parts in the best condition, we recommend you coat them with a bit of oil every few uses to increase the protective barrier against corrosion. For best results on all fire pits, all parts should be stored dry and out of the elements.
 
What is the best fuel to use for my fire?
We have found that charcoal and heat beads are best for cooking and for spit roasts. For a good fire, we recommend using wood.
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What steel do you use?
Our mild steel is from either BlueScope AU or NZ mills. Our stainless steel is sourced from Taiwan or South Africa. 
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What is Ferritic Stainless Steel?
After much research and testing, we have chosen to make our fire pits and grills from ferritic stainless steel. It is almost a cross between the more common 304 stainless steel and mild steel. It has a higher chromium content than mild steel, making it superior in the way of corrosion resistance, in fact it has 250 times greater corrosion resistance than mild steel. However, in comparison to 304 stainless steel, ferritic stainless steel contains a lower percentage of chromium and nickel, making it a little less corrosion resistant than the more expensive 304 or 316 grades of stainless steel. We have previously tested both 304 and 316 stainless steel, and have found that due to their lower carbon content, they are inferior in regard to even heat distribution and are more prone to warp under high heat. We later looked into other options which led us to ferritic stainless, which has a higher carbon content which means it distributes heat much more evenly and is less likely to warp.
In a nutshell, our ferritic stainless steel has good thermal conductivity and performs much better at high temperatures than 304 or 316 stainless steel, making it a great option for fire pits and grills. It combines the better heat conductivity and strength at high temperatures like the mild steel, and the lower maintenance, more rust resistant properties of the 304 stainless steel. We do recommend that you oil these before use to create an even stronger barrier against rust. Please note that the ferritic stainless steel will discolour from heat and weathering. Most corrosive environments will cause the ferritic S/S to form a light surface patina, which unlike rust does not affect its lifetime performance. In fact the patina actually creates another protective layer on the steel impeding further corrosion from taking place.

 

Can I purchase replacement parts?
Yes we have some replacement accessories such as grills and ash trays available in our 'Accessories' collection, however if you need end or side panels that aren't on the website, please contact us as we are happy to organise some new parts for you.
 
If you have any further questions please don't hesitate to contact us > info@ezyq.com.au
[Flat Pack Fire Pit] - EZY Q