Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or return.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

To complete your return, we require a receipt or proof of purchase.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product you purchased from us has a major failure (as defined in the Australian Consumer Law) then you are entitled to a refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not offer exchanges.

Shipping

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. You will need to organise shipping via Australia Post or a suitable courier for the item to be returned to our warehouse.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.